FAQs

What is KiwiSaver?

KiwiSaver is an investment scheme that can help you save for retirement and can also be used to help you buy your first home. Your KiwiSaver balance is made up of contributions from your wages/salary, your employer’s contributions, and government contributions – provided you’re eligible and contributing enough. Currently you are eligible to withdraw your funds when you reach the age of 65 unless you meet a criteria for early withdrawal.

How do I join or switch to JUNO KiwiSaver Scheme?

All you need to do is click ‘Join Now’ on the top right-hand corner. Make sure you have your NZ drivers license or passport details, IRD number and copy of your proof of address ready. Once you’ve got a JUNO account, we’ll take care of the rest by contacting your current provider to transfer the funds over. So, you don’t even need to let them know you’re leaving.

Are you ready to join? Click here

Where can I find my IRD number?

You can find your IRD number:

On your payslip
Previous KiwiSaver statements
Letters or statements you’ve received from IRD
Your ‘MyIR’ account

Or you can phone the Inland Revenue Department on 0800 227 774, (+64 4 978 0779 if overseas).

How do I sign my kids up to JUNO KiwiSaver Scheme?

Click ‘Join Now’ on the top right-hand corner. You will need an IRD number for your child and passport or birth certificate details, and proof of address (using one of the guardians). For children under the age of 16, you need both legal guardians’ details to sign up. If they are over 16, you only need one.

I’m a solo parent. Can I still sign my kids up to JUNO KiwiSaver Scheme?

Yes, if you are the legal sole guardian you can sign your kids up. You will be contacted by our client services team, as we will require certified copies of court documents.

Can I transfer my Australian Superannuation to JUNO KiwiSaver Scheme?

Yes, JUNO KiwiSaver Scheme is issued and managed by Pie Funds Management Limited and can accept Australian Superannuation transfers under the Trans-Tasman portability arrangement. Contact us at [email protected] if you need any more information.

How much does it cost to join JUNO KiwiSaver Scheme?

We don’t charge a joining fee, so you won’t pay anything when you first sign up. We don’t even charge an administration fee. We only charge one monthly fee. For more information visit our fees page.

What is my PIR rate?

You pay tax on the money you earn from your KiwiSaver investment. The IRD calls the tax rate you pay a ‘PIR’, which is short for ‘prescribed investor rate’. In either of the last two income tax years, was your taxable income $14,000 or less and your total income (including PIE income) $48,000 or less? Then, your PIR is 10.5%. In either of the last two income tax years, was your taxable income 48,000 or less and your total income (including PIE income) $70,000 or less? Then, your PIR is 17.5%. In all other cases, your PIR is 28%. You’re required to update your PIR rate, as it changes, with the IRD. To update your PIR, you can inform us, or inform the IRD directly. For more information, please see the IRD website on PIR rates here.

What JUNO KiwiSaver Scheme fund is best for me?

JUNO offers three KiwiSaver funds – Conservative, Balanced and Growth. Choosing the fund type that is right for you will depend on factors such as your age, your time horizon, risk appetite and the purpose of the investment. If you’re not sure what fund type is right for you, contact a financial adviser or use a fund picker tool.

Can I switch between funds once I’m a JUNO KiwiSaver Scheme member?

Yes. You can do this in the JUNO online portal. Once you’re logged in and in your account section, simply click the three dots on the right-hand side to find ‘manage account’. Here you will find ‘Change my fund’. However, before you switch, ask yourself if your goals or circumstances have changed. Sometimes you’ll experience ups and downs in your balance, which is all part of your investment journey. Pick the right fund for you based on how long you’ll be investing for, and how comfortable you are with seeing ups and downs in your balance. You can use a fund picker tool to help. If you’re still unsure, please contact us.

How can I check my KiwiSaver balance?

It’s a good idea to check your KiwiSaver account regularly, or at least once a year. If you’re with the JUNO KiwiSaver Scheme you can check your balance online by logging in. Our online members area allows you to track your balance, see performance, switch funds and make voluntary contributions on any device. If you’ve just signed up, you will get an email to activate your account as soon as your JUNO account is open. It does take up to 20 working days for your previous provider to send the funds across. So don’t worry if it says $0 when you first log in.

If it has been longer and your balance is still at $0, please email us at [email protected].

Why is my KiwiSaver balance going up and down?

Your KiwiSaver money is often invested in shares on the share market, so is subject to market volatility. When the market rises and falls, your balance can increase or decrease. Sometimes gently and gradually, sometimes sharply. When your balance dips, it’s usually not a cause for concern. Over the long term, your balance is expected to grow. The most important thing is that your money is in the right fund.

Does JUNO KiwiSaver Scheme invest my money in an ethical way?

We take Environmental, Social and Governance (ESG) factors into account when we invest. You can read our ESG policy here.

How safe is my money with JUNO KiwiSaver Scheme?

Your KiwiSaver investment will be looked after by experienced and qualified fund managers at Pie Funds Management. We’re a registered KiwiSaver provider helping to protect your savings and working hard to grow them. However, the money is not physically at Pie Funds. It’s held by a custodian who makes the investments on instruction from Pie Funds.

What is my JUNO KiwiSaver Scheme investor number?

To find your JUNO KiwiSaver Scheme investor number, log into JUNO and you’ll see your investor number next to your name. It will start JK, followed by 5 digits, like this: JK11111. Or call us on 0800 JUNO KS to find it out.

I've forgotten my password to JUNO KiwiSaver Scheme

No worries. Go to our login page and click ‘Forgot password’. You’ll get an email with a link to update your password.

If you have any problems, feel free to contact us by phoning 0800 JUNO KS or go to [email protected]

I’m new to KiwiSaver, what do I need to do?

If you’re brand new to KiwiSaver, make sure you let you employer know so you can start contributing straight away. Remember, IRD holds your contributions and deductions for the first two months. This means your balance will show $0 during this time, but as soon as your hold period is up, we’ll email to let you know the money is in your JUNO account.

How do I make a voluntary contribution to the JUNO KiwiSaver Scheme?

The easiest way is to organise a bank transfer or if you are wanting to make regular payments, you can set up an automatic payment.

Account name: JUNO KiwiSaver Scheme
Account number: 02-0506-0141687-000
Particulars: Your JUNO investor number (which starts with JK)
Reference: Your IRD number

We are also set up as a bill payee with the banks so just search for ‘JUNO Kiwisaver Scheme’ within your internet banking. To avoid any processing delays, ensure you have all the correct reference details as they are different for each investor.

You can also find this by going to ‘manage account’ on your online portal.

If you would prefer to use a direct debit, please let us know and we can send you a form you will need to fill out.

What is the minimum amount I need to contribute to JUNO KiwiSaver Scheme?

There is no minimum amount you need to contribute, however, if are eligible and want to receive the maximum government contribution, you need to put in at least $1,042.86 a year.

What is a KiwiSaver Government Contribution? And how do I get it?

To help you save, the Government will contribute to your KiwiSaver if you’re eligible and contributing towards your KiwiSaver savings. For every $1 you put in, the government gives you another 50 cents, up to a maximum of $521.43 a year. To get the maximum government money, you need to put in at least $1,042.86 a year.

To receive the Government Contribution you must be between 18 and 64. You also need to be living in New Zealand, unless you’re a government employee, working as a volunteer for a charitable organisation, or your job meets one or more of the requirements of the Student Loan Scheme Act 2011. You will receive a partial payment the first year, if you have joined KiwiSaver for the first time, or when you reach the age of 18 and 65. Give our team a call if you'd like to check your eligibility.

What is my contribution rate and how do I change it?

The easiest way is by logging MyIR and clicking ‘Change KiwiSaver contribution rate’. This will show you what rate you are currently on and allows you to choose your new rate. You can also contact your employer or your KiwiSaver provider to change your rate.

How do I see my KiwiSaver contributions and employer contributions?

If you’re a JUNO member, head to your online portal and click your account. If there is more than one account under your login, click the account you wish to view. Once you’re in your account summary, click the drop-down arrow and you’ll see all the details there. You can also change the time period by clicking ‘change period’ on the top right hand corner. You will also be able to see this on your ‘MyIR’ account.

How do I check my KiwiSaver contributions before I joined JUNO KiwiSaver Scheme?

Log into your ‘MyIR’ account, and click ‘KiwiSaver Member’. Here, you will be able to see all your transactions since you first joined KiwiSaver.

Can I stop contributing to KiwiSaver?

You can apply to IRD for a Savings Suspension – in most cases you will need to have been a member of KiwiSaver for at least 12 months. Stopping contributions for a time is easy, but remember, it will cut down how much you’ll have for retirement and you won’t receive any employer contributions. Unless you make voluntary contributions, you won’t receive government contributions either. You can put your contributions on hold for between three months and one year, if you really need to. Once your Savings Suspension has expired you will need to apply to IRD to have it extended.

You can restart at any time by asking your employer to start putting the money into your KiwiSaver account again.

Can I take money out of my KiwiSaver account?

You can take your money out of KiwiSaver when you turn 65. You might be able to take your money out of KiwiSaver if you’re purchasing your first home, suffering from significant financial hardship or severe illness. If this is the case, speak to your KiwiSaver provider, they’ll be able to help you with this process.

What happens to my KiwiSaver account when I’m 65?

Your KiwiSaver retirement age begins when you turn 65 years of age. You do not have to withdraw all or any of your KiwiSaver savings immediately when you retire and there are many options. If you choose to do nothing your savings will continue to be invested as they are currently and you can even continue to add to your account if you wish.

Contact our team if you want to know more about your retirement options.

Can I keep contributing to KiwiSaver after I turn 65?

Yes, of course! You can continue to contributing to grow your KiwiSaver balance. However, once you turn 65, your employer does not have to contribute, but they might offer to. Also, you will not be eligible to receive the annual government contribution.

Can I withdraw my KiwiSaver savings for a first home?

If you’ve been in KiwiSaver for three years and more, and you’re buying your first home to live in (not rent out), you might be able to withdraw some of your money. You may be able to withdraw the current value of your contributions, your employer’s contributions, return on investments, and any government contributions. But you’ll need to leave a minimum balance of $1,000 in your account (as well as any Australian sourced superannuation). If you’re a JUNO member, it can take up to 15 working days from the day we receive the application to withdraw your funds. So make sure you talk with your broker or bank before purchasing a house or bidding at an auction.

I’ve owned a home before, can I still use my KiwiSaver to purchase my next home?

If you’ve owned a home before, in some circumstances you may still be eligible to withdraw your savings to buy your home. Kainga Ora (formerly Housing NZ) will need to determine that you’re in the same financial position as a first-home buyer. Visit https://kaingaora.govt.nz/ for contact details

How do I withdraw my KiwiSaver savings?

If you meet the criteria to withdraw your KiwiSaver savings, complete the relevant withdrawal application form and send it back to us at [email protected] This can be found here. Each application form requires different information, so make sure you have filled out the form correctly to avoid delays.

Can I withdraw before I retire?

As KiwiSaver is a retirement scheme, currently you are eligible to withdraw your funds when you reach the age of 65. However, if you meet the criteria for these early withdrawals, this may be possible. Here is a list of early withdrawal options https://www.ird.govt.nz/kiwisaver/kiwisaver-individuals/getting-my-kiwisaver-funds-early.

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